Merchant Management Systems (MMS) Inc., is meeting the needs of tomorrow’s merchants today by giving merchants and sales agents a single source to fulfill all of their business needs. These needs range from payment processing-related products and services to unmatched support to business benefits including health care and financing.
Company President and CEO, Pat Reed, established the total package after working with different processors between 1996 and 2002. He and his sales team found nothing that gave them the combination of support, products, benefits and fulfilled promises that they thought that salespeople in the business should expect and deserve.
Pat and his team found plenty of deficiencies in working with several different merchant acquirers. The key elements to a sales reps success, such as technical support, customer support, and agent
support, were poor or non-existent. Guarantees in regards to
residual income weren’t being kept. Contracts were meaningless.
Payment-industry process and service offerings were incomplete.
Companies promised the earth and the moon, but what they delivered to agents didn’t even get them out of the stratosphere.
The industry didn’t need just another merchant acquirer when MMS moved to that side of the business in mid 2002, but agents and merchants did need a firm that had an unparalleled commitment to meeting their needs while being a true partner in helping them succeed. In order to fill this need, MMS was founded on the belief that the agent is the backbone to the organization’s success.
Who better to build a processing company that had the integrity, support, products and services that sales agents need and want than someone who had been in the trenches himself and saw first hand what the sales agents were lacking? MMS has several sales agents who have came to the company from other merchant acquirers. They’re amazed at the personal attention and professional dedication they receive from the organization.
MMS knows that its success is tied directly to the success of its agents and their merchants. So the company is committed to meeting the needs of salespeople, who in turn, can provide top-level service for merchants. That means profitable, long-term relationships. MMS builds long-term relationships because that’s in the best interest of their merchants, sales reps and for Merchant Management Systems.
Several business studies show it’s as much as 10 times more profitable to keep an existing client than to find a new one. This is true of both the agents and MMS itself.
Agents who have been with acquirers that focus on the short-term have seen how quickly their businesses, including “guaranteed” residuals, can erode. Pat feels that residuals are an agent’s 401(k) plan, “These are promises that shouldn’t be broken – and at MMS these are promises that are kept.”
MMS’ dedication to a long-term approach helps agents earn the steady, growing residual income that is so critical to them. And the residuals are promises that are kept, not expected earnings that go quickly by the wayside, as happens with some other processors.
Dedication to its promises, world-class service and support has propelled MMS to a retention rate that is unparalleled in the bankcard industry.
The company has grown slowly in order to continue to provide the support and excellent service that is the company’s trademark. While some of the nation’s largest processors seek fast growth and profits, MMS isn’t dollar driven, but instead is service driven.
So executives, all the way up to Reed himself, are easy to contact.
MMS executives recognize that the sales rep in the field is the true driver of the company’s success.
The merchants and sales reps who partner with MMS enjoy the benefits of a processor that offers stability, support, integrity, communication and trust as well as the full array of products and services that they need to be successful in today’s economy.
The products and services include not only a full array of industry products from leading vendors, including Hypercom, Lipman, Verifone and Magtek, but also credit and debit card processing, Electronic Benefits Transfer, Petro Partner, gift and loyalty card programs, script, ATMs, POS equipment and software, all backed by knowledgeable, dedicated, world-class support. New merchant accounts can be added in under an hour. New services for existing accounts can be established even more quickly. There’s a more detailed description of these products and services on the company’s website as www.
onlinewithmms.com.
In addition to these products and services, MMS provides merchants with additional business services, including health care, cash advances and payroll processing, which all help the sales agent further strengthen his merchant relationships and solidify his own income stream.
MMS is dedicated to quality service and customer satisfaction. While innovative technology and products are paramount to the company’s success, it’s the quality of service that has propelled the company to one of the top positions in the merchant acquiring industry.
Knowledgeable, Available Support
MMS provides merchants and
sales agents with personalized support, rather than just providing a complex maze of phone prompts and no live help. Comprehensive training and strong staff levels provide the support that sales agents and merchants need to ensure their needs are met smoothly and quickly.
Each member of the MMS support team receives a full 18 hours of training before answering a single call. So anyone can answer nearly all questions immediately or can quickly locate an expert for more complex merchant and agent needs.
Whereas some firms will routinely put an agent or merchant on hold for 30 to 45 minutes, MMS will answer most calls immediately. Heavy call volume sometimes makes that impossible. If the caller is on hold more than a couple of minutes, the call will ring back to the operator. In those instances, the operator will take the caller’s name and number and phone back when convenient for the caller.
In addition to excellent staff training, another important element of providing this world-class support is maintaining sufficient support staff levels. MMS adds one support team member for every 100 merchants. Too many other companies add a flood of merchants without adding the internal staff capable of supporting them. MMS has chosen the more reliable slow-growth method in order to continue its commitment to constant communication and providing world-class support.
In addition to providing world class support, MMS’s goal is to break down the barriers that separate the sales representative and executive management. These barriers are being broken down by the philosophy of Pat that “Our reps are our success. I should be and will be available to them at any time.” For this reason, Pat provides each of his sales representatives with his personal cell phone number to ensure that they have access to executive management
24 hours a day, 7 days a week.
The company’s Web site includes toll-free phone numbers to connect callers quickly with specialists in customer service, technical support and risk.
With that type of fast, knowledgeable support, salespeople and merchants know they can quickly establish or expand a business relationship and get back to the business of running their businesses, a critical issue in today’s economy. Agents can use the online application to quickly add new merchants to the MMS family. A new merchant can be fully established with MMS within 45 minutes.
Expansion of the business relationship (i.e., adding a new service) can be accomplished more quickly than that.
MMS offers an ever-expanding array of products and services to meet the needs of the sales agent and his merchants.
Knowledge is Success
At MMS, we firmly believe that knowledge is power. The company website (www.onlinewithmms.com) exists as a tool for you to gain more information in regards to the latest and greatest products and services on the market today. At the website, you have at your fingertips information about our core services as well as additional services meant to enhance our benefits as a company to your merchants. These include services such as health care and cash advances on future credit card sales. You will also be able to familiarize yourself with our company philosophy, products, partners, and team members. In addition to the many benefits the website offers you as a salesperson, it also serves as a great selling point to your merchants. Your merchants will be able to utilize the website to gain access to our team members as well as merchant statements and detailed transaction information. You, as well as your merchants, will have full access to your processor 24/7 through this website.
Improving on Success
As MMS continues its dynamic growth and extends its position as a market leader, the company constantly looks for ways to improve, never resting on past achievements. Efficient and professional service will always be offered while maintaining the strength and stability that has made Merchant Management Systems an industry leader.
MMS believes it can accomplish more by becoming more. To this end they strive each day to enhance their skills, broaden their potential and increase their contribution, all to the betterment of themselves, their company, their partners and their customers. So the company is continuously looking to extend its product and service partnerships with quality sales agents and merchants throughout the country.
Becoming a new sales agent for the company is easy. Simply contact MMS via telephone at 1-800-795-6899 or via e-mail at employment@onlinewithmms.com. You will be speaking with individuals who hold your needs in highest regards because each team member realizes that your success is MMS’s success. That means providing you with a honest, hard-working partner that provides you with the customer service, technical support, products, services and
commitment to excellence that you should expect from your processor.
Are you ready to join forces with a processing partner whose vision for the future is loyalty to you?
If your answer is yes, then contact MMS today.
Contact:
Pat Reed
Pat.reed@onlinewithmms.com
www.onlinewithmms.com
1-800-795-6899 Toll Free
1-606-232-5199 Cell
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