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When the Going Gets Tough...
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by Michael Guld |
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You've heard all the headlines... Live By the Serenity Prayer"Accept the things you cannot change, have courage to change the things you can and the wisdom to know the difference." In business, the wind is either going to blow against your back or directly in your face, but rarely will it stand still. Remain calm and composed and keep sailing full force forward through stormy seas ahead. Ignite the Passion For What You DoRemember why you got into your given field and retain the enjoyment you have for the business. Passion creates positive energy, which ignites and excites, whereas stress creates negative energy, which deflates and fatigues. When you have a passion for what you do, you enjoy the process (your job) as much as the end result (your paycheck). And passion is contagious, lifting your staff, co-workers and customers and producing better results in the process. Committ Yourself to Personal and Professional GoalsDreams are all about "wanting, hoping and waiting for it to happen,"whereas goals are dreams with a deadline. The two most self-defeating words in goal setting are "if only"; they provide a built in excuse. Write your goals down, visualize achieving these goals and live for them every day. Have A Plan
"If you do not have a roadmap, any ole road will get you there." Work the PlanWhile having a positive attitude is important, only when coupled with positive activities will bring it success. Your plan should include sales, marketing and PR components to attract the business that you deserve. Refine and Live Your Value PropositionIn these days of hyper-competition, you have to have a USP (Unique Selling Proposition) that translates to a UBA (Unique Buying Advantage). If you're not unique, you can't compete. Know and promote your 3 Ds; what makes you drastically and distinctively different. Provide a World-Class Customer ExperienceDuring tougher economic times, there is a tendency for buyers to become more price conscious in an effort to save money. As competition increases and business slows, there is a knee-jerk reaction for businesses to reduce prices to match or beat the competition. Instead, focus on the unique value that you provide through an outstanding customer experience, with value-added benefits that customers and clients cannot receive anywhere else. Protect your turf by reinforcing the value that you provide before the competition outpositions or undersells you. Focus On new Business DevelopmentIf per-account spending is affected by a slow down, expanding your customer base can make up the difference.There are others in your market who could be just as satisfied with your products, services and customer experience as your existing clientele are –they just don't know it yet. Brand Extend
Consider new revenue sources that you can capitalize on within your business. Starbucks has been successful selling CDs, UPS stores selling greeting cards and Applebee's offering "Curbside to
Go." What add-on products and services would be of interest to your existing clientele that could provide additional revenue without a lot of additional cost or additional effort? |
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